Ridgeway is privately owned and is our home. We want all our guests to enjoy the facilities and as a result kindly ask that the property is treated with the same respect that they would with their own home.

All bookings are subject to the following terms and conditions as agreed to at the time of booking.

1. Bookings - A contract between you and the owners will come into existence when we receive deposit payment and accept your booking by issuing confirmation for the holiday dates shown in the rental agreement. The contract binds you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.

1.1. Bookings cannot be accepted from persons under eighteen years of age.

1.2. We reserve the right to refuse a booking without giving any reason.

2. Deposit - A non-refundable deposit of 30% of the holiday price is payable at the time of booking. Bookings made less than eight weeks before your arrival date must be accompanied by the full amount of the holiday charge and the £175 refundable damage deposit.

3. Payment terms - The balance must be paid, to arrive no later than eight weeks before the commencement of your holiday. If the balance is not received by the due date, then your holiday will be treated as a cancellation, and you will remain liable to pay the balance of the rent.

4. Cancellations - All cancellations must be immediately notified by email. If you cancel your holiday more than 8 weeks before it is due to start, then your deposit will be forfeited. If you cancel less than 8 weeks prior to the holiday, then the full balance remains due and is not refundable.

4.1. We strongly advise that you take out comprehensive travel insurance. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.

4.2. Your booking will not be cancelled by us except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.

5. Occupancy - The number of persons using the accommodation at any time must not exceed 6 and only those people listed on the booking form can occupy the cottage. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.

6. Property access - We or our representative reserve the right to enter the cottage at any time to undertake essential maintenance or for inspection purposes.

7. Arrival and departure - Tenancies normally commence at 4pm unless otherwise agreed and guests are required to vacate the cottage by 11am on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests.

8. Smoking - Smoking anywhere inside the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to, and any damage or extra cleaning caused by smoking will result in the damage deposit being retained as a minimum, and any damage beyond the value of the damage deposit will be charged to you.

9. Pets – up to two dogs are allowed at the premises subject to observing the “House Rules for Dogs” as outlined in Appendix 1.

10. Damage deposit – In making a booking you accept responsibility for any theft, breakage or damage caused by you or any member of your party and agree to indemnify us in full for any loss that we may incur as a result.

10.1. Damage to property – Please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. In the event, that you notice damage in the cottage please let us know immediately so that we can take the appropriate action. If there have been any breakages during your stay, we would be grateful if you could replace them or advise us before you leave. The accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage found.

10.2. All inventory must remain in the property it was in at arrival and not be taken to another property.

10.3. The damage deposit will be returned within 14 days of the end of your holiday less the cost of damage/breakages.

11. Cleaning - We reserve the right to make a charge to cover additional cleaning costs if you leave the property in an unacceptable condition.

12. Security – please ensure you lock the doors and close the windows when you leave your property unoccupied.

13. Keys - Please note that, if any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.

14. Subletting - You may in no circumstance re-let or sublet the property, even free of charge.

15. Internet - The internet connection is available (at no extra cost) subject to technical availability.

16. We shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building or grounds.

17. Children - Children under 18 must be always supervised by their parents/guardians.

18. Behaviour - We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.

19. Any problem or complaint which you may have concerning your holiday must be immediately reported directly to us and we will endeavour to put matters right. Any complaints not reported to us at the time and only reported after you have return from the holiday will not be considered by us.

20. We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.

Appendix 1 - House Rules for Dogs (and their Human Best Friends)

Clean and well-behaved dog(s) are welcome to join you on your holiday. We are not keen on lots of rules/regulations, because we realise that dogs are very much part of people’s families, and they are on holiday too.

However, since Ridgeway Cottage is very much part of our family, we just ask for your courtesy in looking after the property and respecting that some guests will be visiting without dogs.

Consequently, we have tried to state our ‘House Rules for Dogs’ as clearly as possible, so you can decide if Ridgeway Cottage is right for you and your dog(s):

The Rules

1. Dogs are strictly not allowed upstairs. If you want your dog to sleep in the same bedroom as you, please use the downstairs bedroom. Also, whilst you are in the cottage, please use the stair gate provided and keep it closed at the bottom of the stairs (to prevent your dog(s) from accidentally going upstairs).

2. Dogs are strictly not allowed on any of the beds (even with doggie covers/blankets used). If you want your dog(s) to sleep in the downstairs bedroom with you, please ensure that they sleep on the floor, and ensure that you bring your own doggie bedding.

3. If you like your dog(s) to curl up with you on the lounge sofas, please ensure that you bring your own doggie bedding/throws and be sure that no dog hairs are left upon your departure, being thoughtful that the next guests may not have dogs.

4. Never leave your dog(s) unsupervised or alone in the property (inside the cottage or within the enclosed garden) for any period, unless you are absolutely confident that your dog(s) will be calm, settled and quiet in an unfamiliar place. It’s not fair on your dog(s) (if they may feel to be traumatised); us (if the dogs cause damage); or the neighbours (if the dogs make noise).

5. Your dog(s) must be clean before entering the cottage. If they are wet and muddy, please come into the cottage using the garage door and keep the dog(s) in the garage area until they are clean and dry. We do not provide any towels/clothes for dogs, so please ensure that you bring the necessary things with you.

6. Feel free to wash any doggie blankets/throws in the washing machine, but please ensure that you put all items within the ‘Petwear Wash Bag’ provided (to prevent dog hairs in the washing machine). Do not remove the Wash Bag from the cottage.

7. Please clean up after your dog(s) (inside the cottage and around the garden). Please bag and bin all ‘doggie mess’, as other guests may not be visiting with dogs and often have children.

8. Please ensure that you bring the necessary bags/things with you.

9. Please be careful that your dog(s) (especially common with female dogs) do not cause damage to the garden when urinating.

10. Please feed dogs only in the garage or kitchen area and ensure that any mess is properly cleaned up. We provide one double-bowled feeding bowl, but please ensure that you bring the any other necessary things with you.

11. The garden of the cottage is enclosed by a fence, however, we cannot guarantee that the garden is 100% ‘secure’ for your dog, so please do not leave your dog alone in the garden. Please be mindful there are sheep in the field next to the cottage.

12. You must ensure that your dog(s) is/are free from parasites/fleas before occupying the cottage.

What we provide for your dog:

  • Double-bowled bowl.
  • Petware Wash Bag.
  • Garage tap (for water/washing).

What you need to bring for your dog:

  • Bedding/blankets and throws (for sofas).
  • Towels/cloths.
  • Disposable ‘doggie mess’ bags.
  • Food/treats and toys.
  • Dog leads.
  • Dog transportation kennels/crates.

Cleanliness and Damage:
Your booking at Ridgeway Cottage is accepted based on you agreeing to comply with our ‘Payment Terms and Condition’, including our strict ‘House Rules for Dogs’. Upon your departure from Ridgeway Cottage, if your dog has caused any damage whatsoever, or results in any additional cleaning time/effort, we will deduct an appropriate amount from your Security Deposit. This charge will be to ensure that we reinstate the cottage/garden to its original condition before you and your dog(s) arrived.

We apologise if this sounds strong towards your 4-legged friends but we pride ourselves on the quality and cleanliness of the property, and have extremely high cleaning standards, so that all guests (with or without dogs) can equally enjoy staying in Ridgeway Cottage.

Thank you kindly for your cooperation.

Adrian and Rachel Gilbert | Info@ridgewaycottage.co.uk | www.ridgewaycottage.co.uk